Refund Policy

The following restrictions and limitations apply to our 21 day refund policy:

  • Refund not valid for administrative fees, install fees for custom software, or domain name purchases.
  • Refunds are not provide for renewal of services or domains. i.e. you paid for 1 month and then renewed the service (the second or additional months would not be eligible for a refund)
  • Refunds for orders of less than $1.00 are not eligible.
  • Packages paid for with cash, check, money order, or bank wire transfers are not eligible for a refund.

Web Hosting Account Cancel Steps

  1. Cancel your account via the online Contact Form 
  2. You will receive a reply confirming we have your request.
  3. Wait for a separate cancellation-confirmation email (up to 48 hours later).
  4. Reply back to the cancellation-confirmation email and ask for your refund.
  5. You must get written confirmation from stating the amount of your refund.
  6. Please allow up to 15 days for your credit card to show the refund.

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